UP Board Launches 'Samadhan' Portal to Resolve Student Grievances Within 15 Days
The Uttar Pradesh Madhyamik Shiksha Parishad (UPMSP), popularly known as UP Board, has taken a significant leap forward by introducing the 'Samadhan' portal. This innovative platform is specifically designed to cater to the needs of current and former students from over 27,000 affiliated schools across the state.
The Uttar Pradesh Madhyamik Shiksha Parishad (UPMSP), popularly known as UP Board, has taken a significant leap forward by introducing the 'Samadhan' portal. This innovative platform is specifically designed to cater to the needs of current and former students from over 27,000 affiliated schools across the state.
Addressing Student Grievances: A Timely Initiative
Background and Purpose
UP Board Secretary, Dibyakant Shukla, officially launched the 'Samadhan' portal, acknowledging the challenges faced by over 55 lakh candidates participating annually in high school and intermediate examinations. The portal aims to streamline and expedite the resolution process for errors in educational records, a common occurrence faced by students across regional offices.
Features and Services
The 'Samadhan' Portal offers 13 comprehensive online services, marking a significant shift toward a more student-centric approach. These services cater to various needs and interests of students, enhancing accessibility and convenience.
Swift Resolutions and Accountability
To ensure prompt redressal, a strict 15-day window has been established for addressing student concerns. This move emphasizes accountability, holding responsible officers liable if issues persist beyond the stipulated timeframe. Moreover, a dedicated control room at the board's headquarters in Prayagraj manages complaints and queries received on toll-free numbers, ensuring unique case numbers for efficient tracking and resolution. Subsequently, once resolved, students and parents receive timely notifications of the outcome.
Empowering Students: The Impact of 'Samadhan' Portal
| Benefits | Details |
|---|---|
| Faster grievance redressal | Resolution within 15 days, eliminating the need for physical visits to regional offices |
| Enhanced accessibility | 13 online services catering to various student needs, fostering a more student-centric approach |
| Accountability | Responsible officers held accountable for delays, ensuring prompt resolution of student grievances |
| Transparent communication | Timely notifications to students and parents about the resolution outcomes, improving transparency and trust |