NTA Issues Guidelines for Submitting Complaints Effectively

The National Testing Agency (NTA) has issued important guidelines for candidates on how to submit complaints effectively. With a high volume of complaints received daily, the NTA emphasizes the need for clear and complete information to facilitate timely responses. Candidates are advised to use their registered email, include their application number, and specify the examination name when submitting complaints. The NTA is committed to resolving issues fairly and efficiently, ensuring that candidates receive the assistance they need. For more details on the submission process, read the full article.

By Ambika Singh Sep 5, 2026, 18:54 IST

NTA Candidate Advisory

The National Testing Agency (NTA) has been receiving numerous complaints daily through email and social media platforms. The agency has noted that many of these complaints do not include vital information about the candidates, making it challenging to identify specific applicants among millions and respond promptly.

Guidelines for Submitting Complaints

To streamline the complaint process, the NTA has provided essential guidelines for candidates to follow:

1. Use the same registered email address that was utilized during the application process.

2. Include your application number in the subject line of the email.

3. Clearly state the name of the examination related to your complaint.

4. Provide a concise and clear description of the issue.

5. Attach any relevant screenshots or documents that support your complaint.

6. Direct your complaint to the specific helpdesk email designated for that examination.

Identifying the Correct Helpdesk Email

The NTA has indicated that the helpdesk email address can differ for each examination. Candidates should refer to the information bulletin and the official website of the specific examination to find the correct email address.

It is crucial for candidates to confirm the helpdesk email details from official sources before submitting their complaints.

NTA's Commitment to Resolving Complaints

The NTA has expressed its dedication to addressing every candidate's concerns with fairness and thoroughness. When candidates provide clear and necessary information in their complaints, it aids the relevant team in understanding the issue, identifying the correct candidate, and facilitating a swift response.